Customer, hello, we use the logistics is the Dutch Post registered packet(Netherlands), this is not money. But the delivery time will be 15-35 days, I hope you can wait patiently. If there is a problem, please remember to contact me the first time. If there is a quality problem, please do not worry, remember to contact me, I will serve you, we will deal with your after-sales problems
Length: 190mm Blade length: 97mm Handle length: 130mm Blade width: 36mm Blade thickness: 5.0mm Blade material: Forged Damascus Weight: 260g Hardness: 55-58HRC Surface: forged steel
This is my studio
Shipping ; (1) Shipping method : We have only two shipping way so far, it’s EMS and Dutch Post. We will post the new shipping way if we get more choice. (2 )Item tracking : We will tell you the item’s number after we send out your items. Please try more times if the track website doesn’t responds. (3) Time of delivery : It’s about 3-4 working days from you order the item to it has been send out. The deliver time is about 15-35 days, which depends on the Custom clearance efficiency. So ,normally, it take about 15-35 days to get the item after you purchase it. Specially customized knief would cost more time since all our swords are handmade swords. Please contact us for the estimated delivery time of the customizatd knief (4)Custom&Tax: import duties, taxes and related charges are not included in the item price or shipping charges. Those charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding / buying. If buyer rejects the item upon arrival due to TAX/DUTY reasons, we will charge buyer 5% Final Value amount for handling fee. Buyer is responsible for cost of return shipping. We do NOT refund shipping .(Note;Although it is free shipping the product, but also requires buyer pay the first shipping goods postage to selller. (5 ) Return goods The returned product must be FACTORY-SEALED in original condition.and after received items during 5days return. If not the quality factor, the buyer need to exchange the product, the buyer need to pay the freight back and forth. Before we ship the new product or issue refund we must received your returned product in advance (6) Due to different monitors and shooting scene, the product take the material object as a standard, the photos are for reference only. We can provide free lettering. If you need lettering please inform us before payment . Dear customer: Our policy is to make every customer who buy our products satisfied, we not only pay great attention to before-sale service but also after-sale service. If there is any problem with the sword after you have receive the product, please feel free to contact us through TM message, our after-sale service team will make every effort to help you solve the problem. Our goal is five star feedback. If for any reason you don’t feel you can give us a positive feedback or a 5 star DSR score (Detailed Seller Rating), let us know. We will do whatever we can to right the situation and finally make you happy!!! Please feel free to contact us through TM message if you have any question towards the products, we will be glad to answer you!!
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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