The Question you May Have & Customer attention
Q: If the working voltage is for my country? A: Our adapter is working with 100~240 VAC so it should work in the most countries of the world. Q: Who will bear the customs fee or VAT fee or other import fee in my country? A: Usually the courier company will do the customs clearance, we will declare the product value as USD20 on the invoice so as to avoid the customs fee/VAT/Duty fee for you, but if the parce is stuck at the customs, It will be you/buyer who are responsible for the customs clearanace and pay the required fee. Our product cost only includes the product cost and freight cost. Please contact us freely if you need any detail. Q: Why I can not find my country in the “Choosing shipment method” A: The weight of the whole package is more than 5kg, so the parcel can not be sent by the normal post office. Please contact us for the freight cost before you buy this robot vaccum cleaner. The freight fee may free . Q: Why can’t I track the number ? A: Usually, There is internal tracking number after we sent out. Will update the tracking number after customs clearance.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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